Refund Policy
We want you to be happy with Filed. Here is a plain-English summary:
- Free tier: no payment, no refund policy needed
- Pro monthly: cancel any time, no refund for current month
- Pro annual: 14-day refund if you have not used Pro features
- Accountant filing: no refund once filing has commenced
- Technical failure: full or partial refund at our discretion
1. Free Tier
The free tier of Filed does not involve any payment and this refund policy does not apply to it.
2. Pro Subscription — Monthly
2.1 Cancellation
You may cancel at any time through Settings → Subscription → Cancel Plan. Cancellation takes effect at the end of your current monthly billing period. You retain access to Pro features until the end of the period you have paid for.
2.2 Refunds
Monthly subscriptions are non-refundable. We do not provide refunds for partial months.
2.3 14-Day Cooling Off Period
Under EU consumer law, you have a 14-day right to cancel from the date of purchase. However, by using any Pro feature (scanning a receipt, accessing the filing walkthrough), you expressly request immediate provision of the digital service and acknowledge that you lose the 14-day cancellation right.
If you subscribe and do not use any Pro features within 14 days, you may request a full refund by contacting legal@filed.ie within that period.
3. Pro Subscription — Annual
3.1 Cancellation
You may cancel at any time through Settings → Subscription → Cancel Plan. Cancellation takes effect at the end of your current annual billing period.
3.2 Refunds Within 14 Days
If you subscribe to annual Pro and have not used any Pro features, you may request a full refund within 14 days of purchase by emailing legal@filed.ie.
3.3 Refunds After 14 Days
After 14 days, annual subscriptions are non-refundable. We do not provide pro-rata refunds for unused portions of an annual subscription.
3.4 Exception: Significant Feature Removal
If we remove a feature material to your purchase, we will offer a pro-rata refund for the remaining subscription period at our discretion.
4. Accountant Filing Add-On
4.1 Before Filing Commences
If filing has not yet commenced, you may request a full refund within 48 hours of purchase by contacting legal@filed.ie.
4.2 After Filing Commences
Once the partner accountant has begun reviewing your data, the filing fee is non-refundable as work has commenced.
4.3 Failed Filing
If the partner accountant is unable to complete your filing due to an issue on our side (not due to incomplete or inaccurate data you provided), a full refund of the filing fee will be issued.
5. Technical Failures
If Filed is unavailable for more than 72 consecutive hours, we will either extend your subscription by the equivalent number of days, or offer a pro-rata refund for the period of unavailability, at your choice.
To request this, contact legal@filed.ie with a description of the issue and the dates affected.
6. How to Request a Refund
- Email legal@filed.ie with the subject line "Refund Request"
- Include your registered email address and date of purchase
- Briefly describe the reason for your request
We will respond within 5 business days. Approved refunds are processed within 10 business days to the original payment method.
7. Disputes
If not satisfied with our response, you may contact:
Competition and Consumer Protection Commission (CCPC)
- Website: ccpc.ie
- Phone: 01 402 5555
European Online Dispute Resolution Platform
- Website: ec.europa.eu/consumers/odr
Small Claims Court Ireland (claims under €2,000)
- Website: courts.ie/small-claims
8. Contact
Refund requests: legal@filed.ie
Website: filed.ie/refunds